Return & Refund Policy
Thanks for shopping with Greens Grp. If you are not entirely satisfied with your purchase, we’re here to help.
Missing / Damaged Items
If any items from your order are missing or damaged please contact us. Unfortunately, due to rising shipping costs, if any low value items (Less than £5) are missing/damaged we are unable to send out a replacement and will instead refund the value of the item.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of
payment). You will receive the credit within a 5-10 days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
59 Mere Lane